We understand that online shopping experiences may occasionally result in the need for a return, exchange or refund. It is our goal to make this process as fair, transparent and hassle-free as possible.

One of the ways we do this is by supporting you with consultation throughout the design process.

Eligibility

To be eligible for a full refund a product or service you receive from us must be faulty, not as described, or unfit for purpose. You must clearly request a refund within 14 days of receiving your item.

Certain items may not be eligible for return. These include, but are not limited to:

• Custom-made products
• Downloadable products
• Items marked “ex-display”

Your ‘opt out’ window

Our bespoke ‘Design your vision’ package begins with a Strategy Call where we clarify your requirements. Our aim is to confirm deliverables, timeframe and costs over email following this call. If you decide to cancel, you have up to 14 days after the Strategy Call to request a refund.

After this period, we will begin the process of ordering materials and applying time and skills to your custom-made product. Refunds will not be accepted after 14 days, except under exceptional circumstances. You must prove we did not provide the agreed deliverable(s) for the purpose it was designed for, or that the product was faulty.

Should you, under exceptional circumstances, receive a refund for a custom-made product we will retain £65 towards our consulting time and administration and reserve the right to recover the cost of materials and shipping.

Exchanges

We value the philosophy of wabi-sabi where imperfection is embraced as part of the natural cycle of growth. Our artwork is handmade and weathered, with multiple layers of mixed media. Paint splatters, uneven surfaces and signs of corrosion are expected and celebrated. We only replace items if they are defective or damaged. We cannot exchange products or services where there has simply been a change of heart.

If you need to exchange a purchase, send us an email at sarahlou@stampouttheblock.com. Give as much detail as you can about the reason for exchange along with supporting evidence that an error has occurred.

Look out for an email back from us where we will confirm whether your request has been approved and detail instructions for shipping, exchange or reimbursement.

Return Shipping

Our return address is:

Attn: Sarah Louise

Artist Retreat

16 Bembridge Crescent

Southsea

Portsmouth

PO4 0QU

You will be responsible for all return shipping costs. Items must be returned in their original packaging. Return shipping fees will be communicated during the return authorisation process and deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Please allow 14 days from the receipt of your item to process your return.

If the returned item has been altered, damaged or is missing components, we reserve the right to deny the return or reduce the refund amount accordingly.

If approved, we will issue a refund to the original payment method used at the time of purchase. Refunds may take anywhere between one working day to two billing cycles to appear on your statement depending on method of payment.

Questions

Our commitment is to provide you with a fair and transparent service and a hassle-free returns process. If you have any questions regarding our policy or comments about how we can improve our products and services, please contact:

sarahlou@stampouttheblock.com

We value your satisfaction and look forward to serving you again.

Sarah Lou, Stamp out the Block.